HELLO CAKES CUPCAKES FAQ'S CONTACT US

FAQ'S


How do I order?

All orders are via email: [email protected]

 

Can I change my order once it's been placed?


Yes, we can change any order with 5 days notice. Simply email us on [email protected] with what you would like to change. 

 

How long will my cake last for?

All of our cakes should be eaten 24-48 hours after collection. It is recommended to wrap the cake box in cling film to help keep edible flowers fresh and keep the cake free from fridge odours. Cake should be served at room temperature and kept away from direct sunlight and heat.


What ingredients are used in your cakes?

The ingredients used in our cakes depends on the style that you order, however you can expect to find the following in all of our cakes:

  • Free range eggs
  • Flour
  • Sugar
  • Milk
  • Butter

Should you require a full list of ingredients please email us at [email protected]


What's your cancellation policy?

A full refund will be made if you need to cancel your order prior to 5 days of its collection date. 


 

When should I book my cake with you?

We have a two week minimum notice time for all orders, so the earlier the better!



 


Do you do delivery?


Yes, we provide delivery to certain Brisbane suburbs for a fee of $10. To find out more email us at [email protected]

 

Do you make Gluten Free or Vegan Cakes?

No sorry! All of our cakes contain flour, eggs, milk and butter and these ingredients are unable to be substituted.

 

What's the best way to look after my cake once I collect it?


To prevent the cake from sliding during transportation, keep the cake box on the floor of your car or a passengers lap. Make sure the air conditioning is on during transportation and return to a fridge as soon as possible.

 

Bring the cake to room temperature before serving. It is recommended to wrap the cake box in cling film to help keep edible flowers fresh and keep the cake free from fridge odours.

 

Are the flowers used on the cakes edible?


Yes! All of the flowers used on our Bloomed Cake style are edible and supplied by local farms. Flower types and colours are available on a seasonal basis. Non-edible fresh blooms may also be used to decorate our cakes at the customers request.